Complaints

Sometimes problems occur with a landscaping project, this may be as a result of poor communication, poor workmanship or issues beyond our control.

Regardless, whilst as an association we cannot guarantee our members individually, we do endeavour to assist the client and our members reach a resolution that everyone can feel happy with should a problem arise. LNA encourages all of its members to listen to their clients concerns and work to address them. If this is not working our advice is to follow these steps:

  1. Talk to the landscaper - if your relationship is still amicable this is the easiest, fastest and usually the most cost efficient way to resolve the issue.
  2. If the relationship has soured and you require assistance in approaching the landscaper, contact us. If the landscaper is one of our members we will gladly speak to them on your behalf.
  3. If there is a disagreement over the nature of the problem, we suggest that you seek independent advice. This independent expert should be able to, without prejudice, identify if and what the problem is and what needs to occur to rectify the problem. A report from an independent expert will assist both you and the landscaper to negotiate the best solution to resolve the issues
  4. If the dispute still cannot be resolved and a legal course of action is required then the New South Wales Office of Fair Trading may be a good resource to get started with this. To contact NSW Fair Trading click here.

We also encourage you to email your complaint to us. We keep a database of all complaints. It is important for the integrity of all of our members and the industry generally to know and censure operators who consistently attract complaints.
 

 

what members say

Why I am a member?
Its about engagement and participation in my chosen p...

David Bambridge
Read All

Latest events

LNA June General Meeting

LNA June General Meeting

Start Time:   5:30 PM
Date:   Monday 26th June 2017
Venue:   Club Willoughby
Venue Address:   26 Crabbes Ave, Willoughby NSW 2068
Phone Enquiries:   02 9630 4844


LNA Christmas in July - Friday, 21 July 2017

Your Invited to the LNA Christmas in July supported by Platinum Corporate Partner Andreasens Green.  When: Friday 21st July 2017 from 7.00pm - 11.00pm  Where: Rydges Hotel Capital Hill, 17 Canberra Ave, Forrest ACT  Dress: Smart 'Christmas' Casual  3 course Christmas Dinner and Drinks included!&nbsp...

Start Time:   7:00 PM
Date:   Friday 21st July 2017
Venue:   Rydges Capital Hill
Venue Address:   Cnr Canberra & National Circuit, Forrest ACT
Phone Enquiries:   (02) 9630 4844
Email Enquiries:   lna@landscapenswact.com.au


LNA Landscape Excellence Awards 2017 - Gala Dinner

Come and Join Us to Celebrate and Recognise Excellence in Landscape Construction

Start Time:   6:30 PM
Date:   Friday 27th October 2017
Venue:   The Westin Sydney
Venue Address:   1 Martin Pl, Sydney NSW 2000
Phone Enquiries:   02 9630 4844
Email Enquiries:   lna@landscapenswact.com.au


Our Partners

456 Church Street, Parramatta NSW 2150
PO Box 3267, North Parramatta NSW 1750

(02) 9630 4844

Bookmark SiteTell a FriendPrintMember Login