Complaints

Sometimes problems occur with a landscaping project, this may be as a result of poor communication, poor workmanship or issues beyond our control.

Regardless, whilst as an association we cannot guarantee our members individually, we do endeavour to assist the client and our members reach a resolution that everyone can feel happy with should a problem arise. LNA encourages all of its members to listen to their clients concerns and work to address them. If this is not working our advice is to follow these steps:

  1. Talk to the landscaper - if your relationship is still amicable this is the easiest, fastest and usually the most cost efficient way to resolve the issue.
  2. If the relationship has soured and you require assistance in approaching the landscaper, contact us. If the landscaper is one of our members we will gladly speak to them on your behalf.
  3. If there is a disagreement over the nature of the problem, we suggest that you seek independent advice. This independent expert should be able to, without prejudice, identify if and what the problem is and what needs to occur to rectify the problem. A report from an independent expert will assist both you and the landscaper to negotiate the best solution to resolve the issues
  4. If the dispute still cannot be resolved and a legal course of action is required then the New South Wales Office of Fair Trading may be a good resource to get started with this. To contact NSW Fair Trading click here.

We also encourage you to email your complaint to us. We keep a database of all complaints. It is important for the integrity of all of our members and the industry generally to know and censure operators who consistently attract complaints.
 

 

what members say

As a young business owner, the LNA has provided me with the support and ...

Josh Harrison
Read All

Latest events

Christmas In July

Christmas In July

LNA Christmas In July 2019 

Start Time:   6:30 PM
Date:   Friday 26th July 2019
Venue:   Rydges Capital Hill
Venue Address:   17 Canberra Ave, Forrest, ACT
Phone Enquiries:   02 9630 4844
Email Enquiries:   lna@landscapenswact.com.au


LNA July Members' Meeting

LNA July Members' Meeting  This Month - How to stay relevant  Digital Marketing Do's and Don'ts - with special guest panelists Matthew Leacy of Landart Landscapes, Dean Herald of Rolling Stone Landscapes and LNA Gold Partner Universal Magazines  How to build a safe and compliant deck and becom...

Start Time:   5:30 PM
Date:   Monday 29th July 2019
Venue:   Castle Hill Tavern - 25 Victoria Ave, Castle Hill NSW 2154
Venue Address:   25 Victoria Ave, Castle Hill NSW 2154
Phone Enquiries:   02 9630 4844
Email Enquiries:   lna@landscapenswact.com.au


2019 Landscape Excellence Awards

2019 Landscape Excellence Awards

2019 Landscape Excellence Awards 

Please click here to acess the Event Centre Directions. 

Start Time:   6:30 PM
Date:   Friday 8th November 2019
Venue:   The Star Event Centre
Venue Address:   80 Pyrmont Street, Pyrmont NSW 2009
Phone Enquiries:   02 9630 4844
Email Enquiries:   lna@landscapenswact.com.au


Our Partners

209/4 Columbia Court, Baulkham Hills, New South Wales, 2153

(02) 9630 4844

Bookmark SiteTell a FriendPrintMember Login