Sometimes problems occur with a landscaping project, this may be as a result of poor communication, poor workmanship or issues beyond our control.
Regardless, whilst as an association we cannot guarantee our members individually, we do endeavour to assist the client and our members reach a resolution that everyone can feel happy with should a problem arise. LNA encourages all of its members to listen to their clients concerns and work to address them. If this is not working our advice is to follow these steps:
Talk to the landscaper - if your relationship is still amicable this is the easiest, fastest and usually the most cost efficient way to resolve the issue.
If the relationship has soured and you require assistance in approaching the landscaper, contact us. If the landscaper is one of our members we will gladly speak to them on your behalf.
If there is a disagreement over the nature of the problem, we suggest that you seek independent advice. This independent expert should be able to, without prejudice, identify if and what the problem is and what needs to occur to rectify the problem. A report from an independent expert will assist both you and the landscaper to negotiate the best solution to resolve the issues
If the dispute still cannot be resolved and a legal course of action is required then the New South Wales Office of Fair Trading may be a good resource to get started with this. To contact NSW Fair Trading click here.
We also encourage you to email your complaint to us. We keep a database of all complaints. It is important for the integrity of all of our members and the industry generally to know and censure operators who consistently attract complaints.