Complaints

Sometimes problems occur with a landscaping project, this may be as a result of poor communication, poor workmanship or issues beyond our control.

Regardless, whilst as an association we cannot guarantee our members individually, we do endeavour to assist the client and our members reach a resolution that everyone can feel happy with should a problem arise. LNA encourages all of its members to listen to their clients concerns and work to address them. If this is not working our advice is to follow these steps:

  1. Talk to the landscaper - if your relationship is still amicable this is the easiest, fastest and usually the most cost efficient way to resolve the issue.
  2. If the relationship has soured and you require assistance in approaching the landscaper, contact us. If the landscaper is one of our members we will gladly speak to them on your behalf.
  3. If there is a disagreement over the nature of the problem, we suggest that you seek independent advice. This independent expert should be able to, without prejudice, identify if and what the problem is and what needs to occur to rectify the problem. A report from an independent expert will assist both you and the landscaper to negotiate the best solution to resolve the issues
  4. If the dispute still cannot be resolved and a legal course of action is required then the New South Wales Office of Fair Trading may be a good resource to get started with this. To contact NSW Fair Trading click here.

We also encourage you to email your complaint to us. We keep a database of all complaints. It is important for the integrity of all of our members and the industry generally to know and censure operators who consistently attract complaints.
 

 

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Latest events

LNA 2018 Annual General Meeting

2018 LNA Annual General Meeting 

Start Time:   5:30 PM
Date:   Monday 24th September 2018
Venue:   Husqvarna Construction Division
Venue Address:   9 Ormsby Place Wetherill Park NSW 2164
Phone Enquiries:   02 9630 4844


Landscapers Coach Seminar - ACT

Landscapers Coach Full Day Seminar 

Start Time:   9:00 AM
Date:   Saturday 13th October 2018
Venue:   Reece Plumbing HQ
Venue Address:   80 Oatley Ct, Belconnen ACT 2617
Phone Enquiries:   296304844
Email Enquiries:   lna@landscapenswact.com.au


LNA Landscape Excellence Awards 2018 - Gala Dinner

LNA Landscape Excellence Awards Gala Dinner 

Start Time:   6:30 PM
Date:   Friday 26th October 2018
Venue:   The Westin Sydney
Venue Address:   1 Martin Place Sydney NSW 2000
Phone Enquiries:   02 9630 4844
Email Enquiries:   lna@landscapenswact.com.au


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